Returns & Exchanges
At Creed, we strive for your complete satisfaction with our artisanal fragrances. If you are not entirely pleased with your purchase, we offer a 30-day return window for items in their original, unopened packaging.
Initiate Your Request
Contact our Concierge team or visit our online portal with your order number and email address to begin the return process.
Prepare the Shipment
Carefully place the fragrance in its original boutique box and protective outer packaging to ensure the bottle remains secure during transit.
Affix Shipping Label
Attach the provided prepaid return label to your package, ensuring any previous shipping labels are completely covered or removed.
Inspection and Refund
Once our quality control team verifies the item is unused and sealed, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing